Refund Policy
When a payment is returned, and how to ask.
Before you are charged
Every plan has a free tier, and the product can be used before any payment is made: generate an application, open one of the built-in examples, publish it, and export it. If you are unsure whether the service does what you need, please try that first.
Subscriptions
You may cancel at any time, and cancelling stops the next renewal. The plan you have already paid for stays active until the end of the period you paid for, and you keep the credits it granted for that period.
If you were charged by mistake, or charged after cancelling, write to us within 30 days and we will refund that payment in full.
If the service did not work for you and you have used few or none of the credits from a period, write to us within 14 days of the charge and we will refund it. We may ask what went wrong, because a refund is also how we learn what to fix.
Top-up credit packs
Credit packs are refundable within 14 days of purchase if the credits are unspent. Once credits have been spent on generations, that part of the purchase is not refundable, because the work has already been paid for on our side.
How refunds are made
Refunds are issued through Paddle, the merchant of record for your payment, back to the payment method you used. Paddle sends you the confirmation of the refund.
To ask for one, write to info@rescape.cc with the email address on the account and the invoice or transaction reference from Paddle.